Refund policy

Last updated: 19th May 2026

At Yoe Win San (YWS) official stores, every product is made specifically for you after your order is placed. By producing items only when needed, we help reduce unnecessary waste and create a more thoughtful, sustainable shopping experience.

Because each item is custom-made to order, our return and refund process differs slightly from traditional retail stores. By placing an order with YWS, you agree to the terms below.

1. Our Commitment to You 

Your satisfaction truly matters to us. If we make a mistake, we will work quickly to make it right. We fully cover:

  • Manufacturing or printing defects
  • Incorrect products or designs sent
  • Damage occurring during delivery
  • Confirmed production issues

Our Resolution: Resolution methods and eligibility are determined based on a claim review and our production partner policies. Eligible cases will be resolved through a free replacement item, full/partial refund, or store credit. While a physical return of the damaged item is rarely required, we reserve the right to request it if necessary.

2. Reporting an Issue

Please inspect your package upon arrival. To ensure the fastest resolution, we strongly encourage customers to report issues within 7 days of delivery at customerservice@yoewinsan.com. However, all claims must be submitted no later than 30 days after delivery.

To help us resolve this quickly, please include:

  1. Your Order Number
  2. Clear photos of the issue/defect
  3. Photos of the packaging and shipping label (if applicable)
  4. A short description of the problem

This information allows us to review the issue with our production and shipping partners. Additional information may occasionally be requested during the review process. For issues affecting multiple products with the same design or order, additional photos showing all affected items together may be requested for verification.

3. Order Changes & Cancellations

We know you want your order as quickly as possible! To begin production promptly, orders enter our processing queue within approximately 12 hours of purchase.

  • Within 12 Hours: If you need to change or cancel your order, email us immediately. Requests submitted within this window will be reviewed, and we will do our best to assist before printing begins.
  • After 12 Hours: Once production or fulfillment has started, cancellations, modifications, address changes, or product swaps cannot be guaranteed or accommodated. Please review your order details carefully before checkout!

4. Sizing, Exchanges, & Change of Mind

Because every product is printed specifically for you, we cannot accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind or preference changes
  • Customer ordering mistakes

Pro-Tip for a Perfect Fit: We provide detailed sizing charts on our product pages to help you choose the best fit. We highly recommend measuring a favorite clothing item at home and comparing it to our charts before ordering! We only replace items if the product received differs from the order you placed.

5. Shipping Protection & Missing Packages

To give you total peace of mind, we offer optional Shipping Protection during checkout.

  • With Shipping Protection: Eligible claims involving lost, damaged, or stolen packages are fast-tracked and handled through our shipping protection process. Supporting documentation may be requested. Shipping Protection fees are non-refundable once order processing begins.
  • Without Shipping Protection: You may still contact us and we will attempt to assist you where possible. However, final resolution options may depend strictly on carrier investigations and circumstances beyond our control.
  • Delivered But Missing: Orders marked as "Delivered" by shipping carriers require customers to check with neighbors, building management, local delivery offices, or local authorities before a missing package claim can be reviewed. Missing package concerns must be reported to us within the specific windows below so we can coordinate with our printing partners before their claim windows close. Claims submitted after these periods do not qualify for a replacement, refund, or further review:
    • Domestic US or Regional EU Orders: You must contact us within 25 calendar days of your purchase date.
    • International Orders: You must contact us within 40 calendar days of your purchase date.

Before submitting a missing package claim, customers are encouraged to verify that the delivery address is accurate and contact local delivery offices or carriers, as packages are occasionally held for pickup or delayed locally.

  • Address Accuracy: YWS is not responsible for packages delayed, lost, or misdelivered due to incorrect shipping information submitted by the customer. If an order cannot be delivered due to incorrect address information, incomplete delivery details, failure to collect the package, refusal of delivery, or other customer-related circumstances, additional production and shipping charges will apply before reshipment. Refunds or replacements in these situations are not guaranteed.

6. Product Appearance, Mockups & Production Variations

To ensure a fair shopping experience, please be aware that minor variations are a standard part of the custom print-on-demand process. The following instances are considered normal industry tolerances and do not qualify as manufacturing defects for replacements or refunds:

    • Color Display: Actual product colors may vary slightly due to individual screen settings, device displays, digital lighting conditions, photography, and the nature of print-on-demand ink absorption.
    • Print Placement & Tolerances: Minor differences in print placement, alignment, sizing, or color tone are considered acceptable. Depending on the print method and garment size, placement variations of up to approximately 0.5 inches may occur.
    • Size Variations: Due to the manufacturing and fabric-cutting process, minor garment size variations of less than approximately 1 inch from published size chart measurements are normal.
    • Product Mockups: Product preview images and mockups on our website are intended for illustrative purposes only. The physical product may differ slightly in scale, exact placement, texture, or final appearance.
    • Material & Production Batches: Minor differences in fabric feel, texture, stitching, garment construction, or print vibrancy between different production batches are standard and do not automatically qualify as defects.

7. Shipping Times & Delays

Delivery estimates provided at checkout are approximate and are not guaranteed. Delays caused by shipping carriers, customs processing, severe weather, holidays, or other circumstances outside our control do not automatically qualify for refunds or replacements.

8. Non-Returnable Items

We strictly cannot accept returns, refunds, or exchanges for:

  • Personalized or custom products
  • Sale, clearance, or promotional items
  • Gift cards
  • Items that have been used, washed, or altered

9. Unauthorized Returns

Please do not send products back to the manufacturer or the return address on your package without contacting us first. Returns sent without prior written authorization from YWS will not be accepted. Specific return instructions and destination details will be provided to you upon claim approval.

10. Fair Use & Claim Protection

To maintain fairness for all customers and protect our small business, YWS reserves the right to limit or deny claims involving repeated unusual claim activity, suspected abuse, fraudulent activity, or insufficient supporting information. YWS reserves the right to limit service for accounts showing excessive claim frequency or suspicious activity patterns.

We kindly encourage our customers to contact us directly before initiating any payment disputes or chargebacks so we can work together toward a fair solution.

11. Refund Processing

Approved refunds are automatically returned to your original payment method. Please note that banks and payment providers often require additional processing time to post funds to your account. If more than 15 business days have passed since your refund was approved, please contact us at customerservice@yoewinsan.com.

12. European Union Customers

For orders shipped to countries within the European Union, customers possess specific statutory rights under EU consumer protection laws. Please note that under EU legal exceptions, the standard 14-day right of withdrawal (the "cooling-off period") does not apply to goods made to the consumer’s specifications or those that are clearly custom-printed to order. Because every item at YWS is manufactured individually upon request, all sales are final and do not qualify for remorse-based returns. However, our Commitment to You still fully covers any defective, incorrect, or damaged items with a free replacement.